Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team, what we can help with, and what we cannot. We are an independent review and guide site, not a casino, so we cannot access your casino account, release a withdrawal or overturn a casino's decision.

Please note that the page does not list a public email address, phone number or postal address for the team. Use the contact method provided by the site, such as a contact form or a link in the footer, if one is displayed. We would rather say that plainly than point you to a channel that may not exist.

What we can help with

• Corrections: if a bonus, payment method or term in one of our reviews looks out of date or wrong, tell us. Casino terms change often, and our information is checked against the sources available on the date shown on each page.
• Questions about our reviews: how we assess casinos, what a term such as wagering requirements or a bonus cashout limit means, or why a site is ranked where it is.
• Suggestions: a topic you want covered, such as payment methods, withdrawal checks or game categories.
• Business or editorial enquiries: please say who you represent. Commercial relationships do not decide rankings, and we may earn commission from some links.

What to include in your message

1. The page you are writing about, or its title.
2. The casino name and the specific claim you are questioning.
3. The date you saw the information, and a screenshot or a link to the casino's own terms if you have one.
4. What you would like us to do: correct, clarify or look into it.

Please do not send passwords, full card numbers or identity documents. We will never need them.

What to expect from us

We cannot promise a fixed reply time, because none has been published. Corrections that we can verify are the priority. We may not respond to every general comment, and we cannot give personal financial or legal advice.

Problems with a casino account or payout

If your issue is with a casino itself, contact that operator first. The route is usually live chat or email through its help section, and it is worth keeping copies of everything. Then:

• Ask for the complaints procedure in writing and for the licensing body named in its terms.
• Keep records of deposits, bonus terms accepted, verification requests (KYC) and any withdrawal dates.
• Be aware that a casino licensed overseas is outside the UK Gambling Commission's remit, so the UK complaints routes available for licensed British operators may not apply. Our guide to trusted non GamStop casinos explains the differences in more detail.

We cannot guarantee that any withdrawal will be paid, and we cannot act as a mediator in a dispute.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, please seek support before contacting us. In Great Britain, GamCare runs a free, confidential helpline and chat service, and GAMSTOP lets you self-exclude from UK-licensed gambling sites. Casinos not on GamStop do not take part in that scheme, so signing up to one may undermine an exclusion you chose for good reason. Deposit and loss limits, and blocking software, are other tools that can help. Only adults aged 18 and over should gamble.

How we treat your message

We use what you send only to answer your enquiry and to improve accuracy. We will not add your details to any casino's marketing list. Thank you for helping keep our reviews accurate.